“In the beginning was the Word, and the Word was with God, and the Word was God.” – John 1:1 KJV
When I think about creative works generated by generative AI, I think about golems. According to legend, Rabbi Yehudah Loew created a automaton from clay to protect the Jews of Prague by animating a soulless lump of clay with the Word of God. Like the Rabbi of folklore, when we write or produce a work of art, we like to think we’re doing something that imbues our work with soul. People say an image created by GenAI lacks the “creative spark”, but what does this really mean? What distinguishes an illustration by Sendak or Doré or Geiger from a similar work created by prompting Midjourney?
Imagine Hugging Face puts on an event where they put a generated illustration next to a work from a famous illustrator and ask an art critic to point out differences. The art critic will get deep in the weeds and point out various differences, then they’ll ask another art critic, who’ll emphasize different distinctions, then another will identify still others as crucial and then Hugging Face will say, “Aha! The critics couldn’t reproducibly find differences and therefore there really are none!” Lots of breathless media headlines and dunking on critics will ensue, unless…
With every new technology, people try to do two things with it: communicate with others and rate people. AI is no exception and HR and communications professionals should expect it to show up in two places: social media analysis and candidate screening.
Over the past 13 years, I’ve become an expert in many different ways to rate people, from the academic citation analysis tools on which universities spend millions to dating apps, and I’ve used a number of tools to monitor social media. The tools are dangerous to your business if you don’t know what you’re doing. You absolutely cannot assume social media is an accurate reflection of actual customer or consumer sentiment. Social media monitoring tools will show you thousands of mentions from accounts with names like zendaya4eva and cooldude42 and the tools roll everything up into pretty dashboards that summarize the overall sentiment for you. There’s just one problem, and it’s that social media sentiment analysis sucks. Posts aren’t long enough for the algorithms to get enough signal and they can’t detect sarcasm or irony. You’re better off just looking at a sample of posts than using a sentiment dashboard. Analytics vendors know this and they’re working on building AI into the tools to make this better, but if you’re looking at social media sentiment because it’s easier to get than data on actual customers, you’re like the proverbial drunkard, looking for your keys where the light is better rather than where you actually lost them, and no amount of AI can fix that.
Candidate screening tools make some of the same promises. We can analyze the social media history of a candidate and flag areas of concern! I’ve written social media policies for several organizations and never have I ever seen a hiring or firing decision depend on a social media post that required a tool to flag. It’s very tempting to outsource our judgment. Thinking is hard and people aren’t always very good at it. You might think it’s better to have an objective process that eliminates conscious or unconscious bias, but when you do this, you’re taking agency out of the hands of HR and the hiring manager. Hiring is a hard, multi-factorial decision and the last thing you want to do is outsource judgment here .